Website downtime
Server failures, 500 errors, DNS faults and blank pages are diagnosed from the outside in. Therefore, we record the public response before changing the application.
Ready for diagnosis
Status: recovery system onlineWe fix websites.
We fix websites.
We connect.We engineer
The system.
Broken website, failed update or compromised system? We diagnose the real fault, restore stability and prove the result before recommending anything larger. You receive a clear explanation of what failed, what changed and which checks confirm that the important visitor and business paths work again.
01Diagnosis before recommendation
02Backup and rollback first
03Repair with clear boundaries
04Readback and verification
Repair capabilities / 01
Specific problems. Controlled repairs.
You do not need to diagnose the issue yourself. For example, tell us what changed or what you can see; we will isolate the failing layer.
Security recovery
Malware, malicious redirects and compromised access are contained before repair begins. First, we preserve useful evidence and close the known access path.
Ready for diagnosisFailed updates
Broken WordPress plugins, themes and dependencies are recovered without defaulting to a rebuild. However, we confirm compatibility and rollback state before reactivating anything.
Ready for diagnosisForms & checkout
Lost enquiries, email delivery faults and purchasing failures are traced across the full path. Next, we compare the visible confirmation with mail, payment and stored records.
Ready for diagnosisPerformance
Slow pages, unstable hosting and overloaded code are measured before optimisation. Therefore, changes target the proven bottleneck instead of an arbitrary speed score.
Ready for diagnosisCustom systems
APIs, integrations, dashboards and application faults receive full-stack engineering depth. Finally, we verify the connected systems and persisted result, not only the interface.
Ready for diagnosisRecovery protocol / 02
From fault to verified recovery.
A repair is not finished when a page loads once. Therefore, we check the action, the technical boundary, persisted state and what your visitor actually sees.
Diagnose
Establish the symptoms, scope and first failing boundary. First, we separate what you can see from the layer that actually owns the fault.
Stabilise
Protect your data, access and rollback options before any change. Next, we preserve the state needed to recover safely if the correction fails.
Repair
Make the smallest safe correction at the owning layer. Then, we limit the change so unrelated services and newer business data remain intact.
Verify
Reload, read back and document what is genuinely working. Finally, we compare the technical response, saved state and experience your visitor receives.
Evidence centre / 04
How do we know a website repair is truly finished?
A recovered page is only the first signal. Flow Webdesign separates the visible symptom from the browser, network, hosting, application, data and delivery boundaries, then verifies the result at the layer that actually failed. This evidence-first method reduces guesswork while preserving a safe rollback path.
What should you remember about your website?
- Before you change anything, record the exact error, affected address and time.
- You should confirm a current backup and a tested rollback path before repair work.
- You should verify the action, technical response, saved state and visitor-visible result.
- Stop self-help when your security, payments, personal data or server access may be at risk.
Which boundary is most likely to own the fault?
These are diagnostic starting points, not automatic conclusions. The same symptom can have several causes; therefore each check should narrow the fault without changing production state.
| Visible symptom | Safe first check | Possible boundary | Stop when |
|---|---|---|---|
| Only one person cannot load the site | Try a second device and connection | Browser, cache or local network | The fault also appears elsewhere |
| Visitors receive a 5xx error | Record the code and check host status | Server, runtime or application | A restart or restore is proposed |
| Unexpected redirects or spam appear | Record the address and time | Compromised code, account or DNS | Any access or customer data is at risk |
| A form succeeds but no message arrives | Trace confirmation, mail and receipt | Application, mail or delivery | A live customer test is required |
What comes next / 03
Repair today. Engineer tomorrow.
Once the urgent fault is stable, Flow Webdesign can maintain, modernise or rebuild the system. For advanced AI, automation and orchestration, we connect the project to KratosLab engineering. However, that second phase is optional and separately scoped: the immediate recovery does not become an excuse for a larger sale, and every recommendation must follow the evidence.
Explore developmentDirect answers / 04
Emergency website repair, explained clearly.
Short answers for website owners who need to decide what to do next without risking data, access or a recoverable system.
01What should I do first when my website is offline?
Confirm the outage on a second connection, record the exact error and time, and check your hosting provider’s status page. Do not change DNS, delete files or restore a database until the failing layer is known.
02Can Flow repair a hacked WordPress website?
Yes. Recovery starts by containing access, preserving useful logs and identifying the entry point. Removing one visible malicious file is not enough to prove that a website is clean.
03Should I restore a backup after a failed update?
Only when the backup is verified, covers both files and data, and has a clear rollback plan. A blind restore can overwrite newer orders, enquiries or content and may reintroduce the same fault.
04Do I need to send passwords for an initial diagnosis?
No. Start with the website address, exact symptoms, when they began and what changed. Never send passwords, private keys or login codes through an enquiry form.
Initial diagnostic / 04
Tell us what broke.
Describe what you can see in plain language. You do not need to know the cause or provide technical access during the first conversation. Therefore, the initial review focuses on the affected address, exact message, start time, recent changes and business impact before we request any access.
Never send passwords, private keys or login codes through an enquiry form.